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No refunds or exchanges will be given on Special Orders, SALE items or discounted merchandise.  Any apparel or accessory item purchased at regular price may be returned within 30 days of original purchase.  All items must include the original Peloton Bicycles receipt.  All items must be in like new condition & must include all original merchandise tags.
Your comfort on your new bike is important to us.  If you are not comfortable, we are not happy with our sale.  Peloton Bicycles will modify or replace any bicycle that the purchaser deems to be uncomfortable in the first 30 days of ownership.  Bicycles must be in like new condition & the recommendations of the salesperson at the time of purchase must have been followed in full concerning size, modifications, seat selection & set-up.  If the bicycle cannot be made comfortable, Peloton Bicycles will exchange it for another bike.  No refunds will be issued on bicycle purchases.  All deposits are non-refundable.  All bicycles purchased through Peloton Bicycles website are subject to the above outlined policy.
If there is a problem with an item you purchased from us, you can either bring it to our retail shop or ship it back.  Please mail your package in a prepaid, insured, traceable method to the address below. Ship returns via Ground U.P.S. or insured U.S. Mail to:
Peloton Bicycles
1620 Robb Dr., Suite C4
Reno, Nevada 89523
We do not accept C.O.D.s.  Returns on any accessory items totaling over $250 must have a return authorization number clearly marked on the outside of thepackage or the item will be refused.  Return authorization numbers can be obtained by calling (775) 747-2925.  We will NOT refund shipping costs.  Labor fees are not refundable, ie. custom built wheels.
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are NOT refundable.
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